Customer Care

The course helps you to understand the implications of great customer service, creating loyalty and reputation through shared research and practical experiences.

Course Includes:

  • Good and bad customer service
  • Recognising response and behaviour
  • Customer expectations
  • The importance of quality and standards
  • Communication
  • How to handle complaints positively and overcome service failures
Our Address:
The Business Centre, Cardiff Road
Barry, Vale of Glamorgan, CF63 2AW
Hours of Operation:
Mon. to Fri. 9am to 5pm
Weekends 9am to 12am