Customer Service Skill
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Customer Service Skill

  • Defining Good Customer Service
  • What Customer Service Skills do you Already Have?
  • Dealing with Difficult, Rude or Indifferent Customers
  • Achieving Real Excellence in Customer Service
  • Advanced Listening and Responding Skills
  • How to make the Customers Point of View Work for you
  • Developing New Customer Relationships
  • Caring for Yourself as well as your Customers
  • Handling Complaints with Empathy and Efficiency
  • Gaining Confidence in your Customer Service Role

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Our Address:
 The Business Centre, Cardiff Road
Barry, Vale of Glamorgan, CF63 2AW
 Hours of Operation:
 Mon. to Fri. 9am to 5pm
Weekends 9am to 12am